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How to Retrieve NetSuite Web Services Logs for Faster Case Resolution

Issue: 

I need to retrieve NetSuite Web Services Logs for faster case resolution

Solution:

In NetSuite, when you’re submitting an issue with Web Services execution, NetSuite usually asks to provide Web Services request and response files.

SyncApps then uses SuiteTalk (SOAP Web Services) to connect to NetSuite API.

To retrieve NetSuite Web Services logs, just open the menu Setup > Integration > Web Services Usage Logs. The filter then can be specified to limit specific operation, time, or record type. An example would be for the Saved Search retrieval issue, the "Search" action can be selected.

Request and response files can be downloaded by tapping the view links on the right side of the screen for #2 and #3. See the screenshot below for your reference:

Web_Services_Usage_Log___NetSuite__Cazoomi_.png

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