Dynamics CRM dynamic list retrieval issue (Feb 7th 2017)

 
Background
In release of SyncApps this Wednesday, February 7th an update has been deployed to fix static list retrieval so only updated records are synced. Unfortunately the fix contains an issue that also affects dynamic list retrieval.
 
Issue
The update for Dynamics CRM SyncApps has an issue. Dynamic list retrieves all records instead of dynamic list members. Static list retrieval is fine and not affected.
 
Some accounts that have Dynamics CRM Sync Profiles with dynamic lists synced and were synced between Wednesday, February 7th  00:00 UTC and Thursday, February 8th 00:00 UTC might be affected by the issue.
 
A fix has been deployed to solve the issue so syncing after February, 8th 00:00 UTC will not have the issue.
 
Solution
If you are affected by the issue you can do the following steps:
 
For MailChimp:
Delete MailChimp Groups (Sync App Groupings) that were synced from SyncApps and reset Sync Profile. SyncApps will repopulate MailChimp groups.
 
For Constant Contact:
Delete Constant Contact list that were synced from dynamic list and reset Sync Profile. SyncApps will repopulate the lists.
 
For Vertical Response: 
Delete Vertical Response list that were synced from dynamic list and reset Sync Profile. SyncApps will repopulate the lists.
 
 
Have more questions? Submit a request

Comments