If you want to only sync the metrics from your Marketing Automation back to Salesforce, then you’ve definitely come to the right page!
Let’s get tackling it in the simplest way for everyone to understand.
Here it goes:
Before heading to SyncApps to set the configuration, you'll need to login to Salesforce and edit your Campaign Page Layout, be sure to create the NUMBER fields for Opens, Clicks, Bounces, Sents, and Forwards so that these can be mapped in Step 4 of the integration Set Up piece.
- In Step 1 of your Set Up, check the "Want to track the Marketing Metrics such as Opens, Clicks, Bounces back to Salesforce from your Constant Contact Campaign(s)? Select this feature " checkbox, and below that select "Bring back Marketing Metrics Only" in the drop-down menu then tap NEXT.
- In Step 4 of your Set Up, which is the Field Mapping, these fields will show up once you have set the configuration in Step 1. If these fields don't show up then click "Refresh Fields." Map the Opens, Clicks, Bounces, Sends, and Forwards to the Campaign Object fields:
And lastly, tap the Save Changes then tap Reset Sync Process and Sync Now.
Storage in Salesforce getting in the way?
Below also is a best practice flow for Constant Contact to Salesforce integration, this flowchart below shows the "Campaign + Activity" as the Campaign Response Sync Mode.
Carefully follow all the above steps, and you’ll be up and running in no time.
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