NetSuite SyncApps: Fix LOGIN_DISABLED error on sync

If you happen to bump into this error “NetSuite SyncApps: Fix LOGIN_DISABLED error on sync, this article can be of help.

Recently, some SyncApps users get "Invalid login. Customer access is disabled. (LOGIN_DISABLED)" error in their sync process for NetSuite integration.

This may be due to some changes (or maybe a bug) in NetSuite that requires "Web Services" permission to be set both on the NetSuite User(s) and Role. Previously, adding permission to the User was enough. 

 

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To fix the issue, please do the following steps: 

1. Update NetSuite User(s) used in SyncApps to have "Web Services" Global Permission


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2. Update NetSuite user's role that is used for the sync to have "Setup > Web Services" permission 

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3. Run a sync

By doing these steps, you will be able to solve the LOGIN_DISABLED error. Know that we have been solving the error with these easy steps.

 

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