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NetSuite SyncApps: Fix LOGIN_DISABLED error on sync

If you happen to bump into this error “NetSuite SyncApps: Fix LOGIN_DISABLED error on sync, this article can be of help.

Recently, some SyncApps users get "Invalid login. Customer access is disabled. (LOGIN_DISABLED)" error in their sync process for NetSuite integration.

This may be due to some changes (or maybe a bug) in NetSuite that requires "Web Services" permission to be set both on the NetSuite User(s) and Role. Previously, adding permission to the User was enough. 


To fix the issue, please do the following steps: 

1. Update NetSuite User(s) used in SyncApps to have "Web Services" Global Permissionsave image2. Update NetSuite user's role that is used for the sync to have "Setup > Web Services" permission 

save image

3. Run a sync

By doing these steps, you will be able to solve the LOGIN_DISABLED error. Know that we have been solving the error with these easy steps.

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