Use Case: Integrate NetSuite Contacts and Customers to Zendesk Users and Organizations
- Contacts (NetSuite) is equal to Users (Zendesk)
- Customers (NetSuite) is equal to Organizations (Zendesk)
I have created a NetSuite Contact list, but I only seem to get NetSuite Customers syncing over as Zendesk Users.
Be sure if needing to sync both NetSuite Contacts and Customers to Zendesk to use a NetSuite Customer and Contact Saved Search to meet your requirements.
Please note that SyncApps only syncs unlimited records in a Trial so best practice is to limit the Saved Search to under 100 Contacts or Customers in NetSuite for testing purposes.
Note: Still using Username and Password for your Authentication in NetSuite(Step 2 of the Sync Profile)? Switch to Token Based Authentication now and have an enhanced integration experience today! See the guide here.