You might be having a bit of trouble.
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Here's a Use Case you can follow through in solving your problem with your integration:
Integrate NetSuite Contacts and Customers to Zendesk Users and Organizations
- Contacts (NetSuite) is equal to Users (Zendesk)
- Customers (NetSuite) is equal to Organizations (Zendesk)
I have created a NetSuite Contact list, but I only seem to get NetSuite Customers syncing over as Zendesk Users.
Be sure if needing to sync both NetSuite Contacts and Customers to Zendesk to use a NetSuite Customer and Contact Saved Search to meet your requirements under the "Records to Sync - Specific NetSuite Saved Searches" in Step 1 of the Sync Profile.
Please note that SyncApps syncs unlimited records in a Trial so the best practice is to limit the Saved Search to under 100 Contacts or Customers in NetSuite for testing purposes.
Note: Still using Username and Password for your Authentication in NetSuite (Step 2 of the Sync Profile)? Switch to Token-Based Authentication now and have an enhanced integration experience today! See the guide here.