Help Center

Sync NetSuite Contacts and Customers to Zendesk Users and Organizations

Hi there!

You might be having a bit of trouble. 

Worry not, as we are here to help you with the snag you're on.

Let's dig in!

Here's a Use Case you can follow through in solving your problem with your integration:

Integrate NetSuite Contacts and Customers to Zendesk Users and Organizations

  • Contacts (NetSuite) is equal to Users (Zendesk)
  • Customers (NetSuite) is equal to Organizations (Zendesk)

Subscriber:

I have created a NetSuite Contact list, but I only seem to get NetSuite Customers syncing over as Zendesk Users.

Cazoomi:

Be sure if needing to sync both NetSuite Contacts and Customers to Zendesk to use a NetSuite Customer and Contact Saved Search to meet your requirements.

Zendesk_Step.png

Please note that SyncApps only syncs unlimited records in a Trial so best practice is to limit the Saved Search to under 100 Contacts or Customers in NetSuite for testing purposes.

Note: Still using Username and Password for your Authentication in NetSuite (Step 2 of the Sync Profile)? Switch to Token Based Authentication now and have an enhanced integration experience today! See the guide here

Have more questions? Submit a request

Comments

Cazoomi Resources