Sync NetSuite Contacts and Customers to Zendesk Users and Organizations on a trial

Contacts (NetSuite) is equal to Users (Zendesk)

Customers(NetSuite) is equal to Organizations (Zendesk)


I have created the custom contact list as requested, but I only seem to get customers as users.


26 Sep 2017 10:37:56 DEBUG Total records: 1956

If on our 2 weeks free trial for SyncApps we sync 100 records, 1 CRM Campaign, Marketing List or Tearsheet, including 1 NetSuite Saved Search each time you run a Sync Profile.

Now, if you like please select a different CRM Campaign, Marketing List or Tearsheet, NetSuite Saved Search to grab new records within the 100 set record limit to test out.

100 opt-outs to sync back to CRM on all SyncApps Free Trials.

We limit our records sync so that you can test with complete confidence that you are not going to mess with your CRM or system of record data as in our Paid plans you can sync unlimited records on each scheduled sync or on demand.

We also allow unlimited Campaigns to sync every 24 hours on paid plans.  If you're needing Campaigns to sync more often than every day please use our Enterprise plans which can sync Campaigns every time you sync.

Be sure to also check the below when using any Email Marketing platform to sync data:

  • Only contacts and leads with valid email addresses will be synced.
  • Also if two or more contacts or leads have the same email address, then only one contact or lead will be synced to that email address.
  • Role addresses, group addresses, and aliases email addresses are excluded in the sync.
    Examples: abuse@, admin@, serviceadmin@, all@, everyone@, ftp@, sales@, marketing@,, etc.
  • Any Contact that is opted out in your CRM is excluded on any sync (in Zoho CRM and NetSuite)
  • Contacts that have Do Not Allow, donotbulkmail set to true are excluded on each sync (in Microsoft Dynamics CRM)


26 Sep 2017 10:37:48 INFO Set max 100 records to be fetched for trial user

You can check your sync details in your SyncApss dashboard.

Using the Customer and Contact Saved Searches will meet your requirements.

Please note that SyncApps only sync the first 100 records, randomly, over to each system yet on our Paid Plans, SyncApps will go through all the records in your CRM.

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