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How to Fix "Unable to log in to NetSuite" error

Have you encountered ‘Unable to log in to NetSuite’ error when trying to update/modify your Sync Profile?

When trying to modify your Sync Profile, please make sure that email, account number, and password are correct. Make your default NetSuite log in the role as Admin, and make Admin as Web Services preferred role. Moreover, you can add Full Web Services permissions to User in NetSuite.


If you did all these and still get this error, kindly take a look here, the error is different yet seems related. Just follow the steps from that article to solve the error.

Please do make sure too that all the Global permissions are set up like below:

See here...


Please assign the following Global Permissions (Full) to NetSuite user used in SyncApps:

1) Customers

2) Contacts

3) Custom Fields

4) Custom Body Fields

5) Custom Entity Fields

6) Custom Record Types (Use Mailchimp? FMT Blog on how it works)

7) Custom Lists

8) Web Services

9) Transactions (if using this type of Saved Search)

10) Partners (if using this type of Saved Search)

If the error persists after you have changed the password, please also make sure that Chrome Password Saver or PasswordSafe is disabled.  Also, try Chrome Incognito mode if needed.

Hope this helps.

Check out our subscriber's story here on how SyncApps helped them save 100s of hours per year!


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