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Required_Field_Missing or Unable to sync record because First Name or Last Name is blank

This error occurs when a required field in your Marketing Automation does not have value or it is blank when syncing to your CRM.


11 Apr 2019 11:39:29 INFO Updating from Mailchimp to Salesforce
11 Apr 2019 11:40:02 ERROR Unable to sync record because Last Name is blank.
Contact [id=c99400695a0befe288c4b3859b554c2d,,  firstName=,  lastName=,  created=2018-06-14T19:50:20.000Z,  lastUpdate=2018-09-19T16:41:41.000Z,  ]

For Salesforce subscribers see Step 1 of your integration to enable this feature to use "Unknown" if First or Last name is blank.

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You will need to have these required fields filled up in your Marketing Automation software or reach out to our 24/7 Support Team to enable the CRM customization for the error containing, First name or Last name is blank.

If the error is just Required_Field_Missing then the solution could be to set these fields as "not required" so that the error will disappear.

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