Have you ever wondered why your integration is taking some time to wrap up?
Below are some basic guidelines around what is actually happening:
Is your integration still processing and stays at a specific percentage for over an hour or two?
Don't worry, as this is not stuck, but it will take some time to process due to the following factors:
- The volume of data being synced, such as the number of Contacts, Leads, Accounts, Products, and/or Campaign Responses, depends on the software being integrated.
- If you have updated the Set Up configuration and selected Reset Sync Process and Resync Process, this takes time as we look at each system anew.
- The connection between your integration is dependent on the API of each software.
Stopping your sync while the sync is still "in progress."
There are also some instances when you might stop your sync while it's in progress, yet due note that this might take more time to stop due to our SyncApps indexing algorithms.
When stopping the sync, it really depends on the size of the database being synced, as SyncApps will halt the process by ending all sync processes and making sure SyncApps stop the data sync at the moment you press this Cancel button so that we pick up where you left off syncing on subsequent sync runs.
If you've pressed the "Cancel" button and it has been more than 4 hours to stop, then please reach out to our 24/7 Support Team.
Need some help?
Check out the options below on how you can contact our Support team and find the answers you need to help you with your SyncApps integrations.
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Check out these Help Desk articles for answers to frequently asked questions.