Syncing Process is taking too long

Some of our clients have experienced this where their sync is still processing and let's say it stays at a specific percentage for over an hour or two.

Don't worry as this is not stuck but it will take a lot of time due to the following factors:

  • The volume of data being synced such as the number of Contacts, Leads, Accounts, Products and/or Campaign Responses depending on the software being integrated.
  • If you have updated the Sync Profile configuration and undergone the Reset and Resync Process due not this takes time as we look at each system anew.
  • The connection between your two integrating apps is dependent on the API of each app.

Stopping your sync while the sync is still "in progress"

There are also some instances that when you might stop your sync while it's in progress yet due note that this might take more than an hour to stop due to our SyncApps indexing algorithms.

When stopping a sync it really depends on the size of the database being synced as SyncApps will halt the process by ending all sync processes and making sure SyncApps stop the data sync at the moment you press this Abort button so that we pick up where you left off syncing on subsequent sync runs.

If when you pressed the "Abort" button yet it takes more than 4 hours then please let our support folks know 24/7.

 

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