Wondering why your Marketing List isn't syncing to Constant Contact? See the easy steps below for success!
- Open your Sync Profile and head to Step 1 of the Sync Profile.
- Under the Marketing List option, double check if you have selected the specific List(s) then hit update. Also, make sure that these Marketing List are active.
- Click Save after.
- Head back to the main Sync Profile Page, hit "Reset Sync Process" first then the "Sync Now" button.
Please note that to minimize confusion list names are treated as case-insensitive. So "Marketing List a" equals to "Marketing List A."
In Constant Contact, you will not be able to create a new list if there is already a list with the same name but different case.
- For example, if there is "Marketing List A," you won't be able to create "Marketing List a" list. You can try that.
As a workaround, you can rename the marketing list to have a different name. You might need to Reset Sync Process and resync after renaming it as well.
Still having issues? Reach out to our Support folks today!