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As you probably already know, we always aim to enhance your experience with all our products.
We are therefore more than delighted to listen to any issue including having duplicate Campaigns with your Mailchimp for Salesforce integration, which is probably why you are here in the first place, right?
Well, you’ve definitely come to the right place. So go on, take a load off and let us show you how you can resolve that particular query and be on your way.
We’ve put together an easy-to-follow guide that should get this problem sorted once and for all!
Pressed for time? Don’t worry, these easy steps should take less than 10 minutes of your time.
First of all, this guide will help solve issues related to syncing Mailchimp to Salesforce. It will also help tackle why duplicate Campaigns were done and many more queries.
Let’s dig in!
To make this process easy to understand, we have assembled a list of questions from some of our subscribers along with our answers. We are sure that you will find a question that relates to your query and you will be set.
One of our subscribers was having issues with syncing Mailchimp to Salesforce and this were what they asked:
It appears that two Campaigns are being created in Salesforce for each email we send via Mailchimp. We believe Cazoomi is making one and Mailchimp the other since one has the Cazoomiid on it.
This is clearly not ideal as it's creating duplicate data which is unnecessary and costly. I wasn't involved with setting up the integration originally so this may simply be a case where an incorrect option was chosen, but I'm hoping this can be corrected quickly so I can remove the bad data and prevent it from being created in future.
Thanks for the question and each Email Campaign sent from Mailchimp will create a "Tracking" Campaign (with a Cazoomiid) in Salesforce for all metrics flowing from Mailchimp. If you see duplicate Campaigns in Salesforce, please check to make sure the Email Campaigns you are setting up in Mailchimp do not have "Salesforce tracking" option checked.
See flow below for best practice in setting up your campaign integration for Salesforce to Mailchimp:
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