See our use case here to help you understand more about Salesforce Campaigns and how integration reports work!
I have a few quick questions related to the Sync history of SyncApps & Salesforce.com reporting.
We sent out a blast earlier this week to 2000+ recipients, but only 1649 show as updated. Curious to know why the others didn’t update. Might require a dive into the data to ensure everyone is accounted for.
Perhaps they were leads that were added to Mailchimp before the sync tool was deployed?
The 1649 figure is email addresses retrieved from campaigns you selected: ABC Services, Contact Us Form, HR Services, ABCD Services, International, Not Defined, October 2018: Webinar Invitation, ABCDE Services, My Services, September 2018 E-mail Blast.
Please also note that email addresses in the cleaned and unsubscribed list will not be synced in Mailchimp SyncApps. Also if the 2000+ recipients reside in Mailchimp, then the numbers could not be compared because there might be contacts in Mailchimp that are not in the selected campaigns mentioned above.
Best Practice: Syncing all leads instead of select campaigns solves many issues around SyncApps integration services.
Under certain specific leads within Salesforce, I can see that several of the same (and some different) campaigns were mapped over. Any idea why? I can provide screenshots if need be.
For Campaign Response from Mailchimp, SyncApps will create a campaign in Salesforce for each Mailchimp campaign. If you check out Mailchimp, you will see several campaigns with the same name which demonstrates this functionality.
How does Salesforce.com report activity in terms of opens, clicks, bounces, etc.?
Currently, SyncApps tracks the number of clicks, opens, bounces for each record in campaigns. You will just need to put in the fields into the appropriate layout(s).
See our video on set up below.
Hope this article provided you a lift with the step you’re on!
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