Yes! Get started today here...
- Select the Sync Mode right for your NetSuite.
- 4 Supported integration modes: Zendesk Ticket to NetSuite Case (One way ticket sync) | NetSuite Case to Zendesk Ticket (One way ticket sync) | Sync Zendesk Ticket to NetSuite Case only if NetSuite Case does not exist. Sync NetSuite Case update to Zendesk Ticket | Do not sync Zendesk Ticket to NetSuite.
- Sync Zendesk tickets to NetSuite cases.
- Option to sync only Zendesk tickets to NetSuite with a specified tag.
- Migrate NetSuite Cases to Zendesk Tickets.
- Sync Zendesk users to NetSuite contacts.
- Sync NetSuite customers to Zendesk users. (Feature turned on by request)
- Add or Update contact details in Zendesk with NetSuite contact data.
- Custom Zendesk Apps for NetSuite available for Enterprise subscribers. (Last 5 Sales orders, Balances + Search feature & more)
- The Zendesk App currently supports the following features: Search NetSuite Customer from Zendesk Ticket | View NetSuite Sales Orders in Zendesk | Custom Records Tab (Warranty, RMA) build to your NetSuite specifications
- Sync all Zendesk ticket comments to NetSuite support case messages.
- Sync all NetSuite support case messages to Zendesk comments.
- Zendesk to NetSuite time tracking. Zendesk Time Tracking app (https://www.zendesk.com/apps/time-tracking/) must be installed in Zendesk.
- Custom Field Mapping between NetSuite Case, Customer and Zendesk Ticket, User, Organization. (Customization available upon request for NetSuite SFA objects like Sales Orders, Invoices, Products, etc.)
- Free access to our first Enterprise Import App, "Bulk Zendesk Organization Update", to Update Zendesk Orgs name, Import unlimited records to Zendesk, Quickly import user's time zone, or photo, or language preference, etc. (Enterprise Plans only)
Add Custom Zendesk Apps to pull in financial data from NetSuite like Sales Orders, Invoices, look-up Serial Numbers & Customers or create RMAs from Zendesk + more...
The Zendesk App currently supports the following features:
- Search NetSuite Customer from Zendesk Ticket
- View NetSuite Sales Orders in Zendesk
- Custom Records Tab (Warranty, RMA) build to your NetSuite specifications
- Custom Zendesk Apps configured for NetSuite available for Enterprise subscribers.
See More on Zendesk to CRM today!
NetSuite Role and Permissions level needed for integration please see here...