Hi there! Welcome to Cazoomi Support.
If you're here then you are probably having a bit of trouble with NetSuite Customer record fields.
Don't worry as we are here for you.
Below is a use case you can follow through to solve the snag you're on.
I’m just trying to confirm if there’s any way to sync information from NetSuite Customer record fields to Zendesk Organisation fields?
I’ve been able to set up syncing from NetSuite Customer record fields to Zendesk User fields only at this stage. The syncing options in SyncApps allow for Ticket and Customer. The Customer fields relate only to the Zendesk User fields.
Is there any way to change this / a workaround available?
Or will SyncApps only ever sync NetSuite Customer info to the Zendesk User fields?
Absolutely, please email our 24/7 Support Team to turn on this customization in your SyncApps Account.
We can enable a cool feature called "Allow Zendesk Organization fields mapping" customization for your account. Once enabled please Refresh fields in the field mapping page in Step 5 of your integration.
Remove any NetSuite Customer Saved Search in Step 1 of your configuration, if you have one currently, as SyncApps will use NetSuite Contact Saved Search to correlate the NetSuite Contact's Customer to Zendesk Organization.
Running into an error in this step in edit mode in your Sync Profile in Field Mapping?
Enable Additional Field Mappings
If you get an error like below then please add 'Custom Event Fields' permission to your NetSuite record to get around this hurdle.
- Permission Violation: You need the 'Custom Event Fields' permission to access this page. Please contact your NetSuite account administrator. (Error code: INSUFFICIENT_PERMISSION)
If you encounter any snags, please reach out to our 24/7 Support team. We'd love to help you out.