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Generic Field Mapping Guide

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Are you new to SyncApps or just want to know how to set up your field mapping in Step 4?

Let's review! 

First things first, be sure that those fields are in your Contact or Lead Layout in your CRM so that you'll be able to see those fields available in the drop-down menu in Step 4 for mapping. Alternatively, you will need to create a custom field for that certain field.

Please note that the Field Mapping feature is available as an Add-On for Free Plan and is included in all our Paid Plans.


In Step 4 of the Sync Profile (Step 3 in some integrations) is the Field Mapping step which allows you to sync the fields from Software A to Software B or even vice-versa. Select the desired fields to be mapped.

Mapping Direction: CRM to Marketing Automation - all the field updates will be synced only to Marketing Automation. Updates from Marketing Automation will not be synced to CRM.

Always remember that whenever you edit and add some fields, you'll need to tap save, Reset Sync Process, and then resync.

Field Mapping for Constant Contact integrations with SyncApps

If you're using Constant Contact integration then head over to our definitive guide to set up your custom field mapping.

Field Mapping for Mailchimp Integrations with SyncApps

For mapping the Address fields from CRM to Mailchimp, Mailchimp is quite strict when it comes to Address fields. To make sure that the fields will be properly synced, you'll need to map them individually and use the standard email fields in CRM. Here's how you do it:

If you're mapping Multi-Select/Pick List fields in CRM, make sure that you also have set up a Multi-Select Picklist field in Mailchimp, or a drop-down field with the exact field values that is in that field in CRM to prevent errors.

Field Mapping for NetSuite integrations

For NetSuite integrations, the fields available in Step 4 may vary on the selected Saved Searches in Step 1 of the Sync Profile. If the Saved Search option is not selected, then the Contacts fields will be available.

Need to define whether a NetSuite record is a Company or an Individual? Just enable this option in Step 1 of the Sync Profile:

"Always create a Customer or Lead as Company if Company Name is defined"

By default, SyncApps will create Customers or Leads as Individuals in NetSuite if a Full Name is defined. This feature, if enabled, will create a Customer or Lead as a Company even if a Full Name is present as long as the Company Name is also defined. 

Basically, if you're trying to create a Company in NetSuite in your integration then please note that only Individual type of Customer fields would be mappable in Step 4 since Companies need a Contact in NetSuite.

Are fields not available in Field Mapping Step 4?

Looking for the fields for Field Mapping in Step 4 of the Sync Profile but they're not available?

Try out these simple steps to see what you’re looking for today!

  • In Step 4 of the Sync Profile, tap "Refresh Fields". After tapping this one, see the drop-down menu if the fields you're looking for are already available.
  • In some CRMs such as NetSuite, the availability of the fields will depend on the Saved Search that you have selected in Step 1 of the Sync Profile.
  • In Delivra, for custom fields, you can use the database name. For example, RePhoto_ database name is text11_ then you need to map to Text11.
  • There are also some instances that it won't appear as it depends if the field is supported by the API.

If in case you need some assistance, please shoot us a note anytime to our 24/7 Support Team.

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