How does HubSpot for NetSuite sync work?

How do Contacts or Leads synchronize? 

  • How do existing records synchronize? Based upon email address matching or Based upon NetSuite ID matching?

Yes, SyncApps syncs the record based on the email address. If the email address field is left blank, then SyncApps will reject the record. 

SyncApps does not base it on NetSuite ID of a record.

  • New record created in HubSpot which does not exist in NetSuite, the new record created in NetSuite which does not exist in HubSpot

With the use of SyncApps, we automatically create the record if the record does not exist in NetSuite or HubSpot at the time of sync. NetSuite sends the record to HubSpot by default unless one-way sync feature is selected.

NetSuite always takes higher precedence over HubSpot. Any data changes in NetSuite will always be synced to HubSpot.

  • Record updated in HubSpot which exists in NetSuite

If the option "Update NetSuite if subscribers update their data in HubSpot using HubSpot Form or web UI" in Step 2 of the Sync Profile then these fields will be updated at the time of syncing.

Record updated in NetSuite which exists in HubSpot

Field Mapping syncs over to HubSpot for said record.

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