Are you having trouble syncing your Mailchimp opted-out Contacts or Leads?
So, the case is you have manually opted out of these records from Mailchimp, yet the manually opted-out records did not sync to Salesforce?
Here’s how you solve it!
- Make sure that the "HasOptedOutEmail" field is visible in your Salesforce Layout and that the email opt-out choices are also visible in the Mailchimp Audience you are using.
- You can use the feature for resubscribing unsubscribed records in Step 1 of your integration.
Handle resubscribe so the opt-out flag will be cleared if a contact resubscribes in Mailchimp.
Just so you know, it does not work if the Contact in Mailchimp is subscribed to multiple lists due to Mailchimp API restrictions.
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