The "NullPointerException" is an error in Salesforce which occurs when a line of code is trying to use an object that has not been instantiated or expecting that a field is not empty. In this case, SyncApps was not able to set the field, leaving it empty, so it creates the error.
This can be remedied by updating the trigger and add a null value check before accessing the field.
Still, experiencing the error? Shoot our 24/7 Customer Support, together with the Salesforce trigger code, so we can try to check which part causes the NullPointerException.
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