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Handshake common errors and how to fix them?

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Currently having this issue in your Handshake Sync Profile?

SSL Connection error

  • That is a temporary error in connection to Handshake server so this will be fixed in subsequent sync.  

Error on syncing because "Customer ID" is already used 

  • This need to be check by searching the customer ID in Handshake. Maybe there was some merges or customer name rename in NetSuite. To fix it you might need to change the existing customer ID in Handshake or delete based on your finding in Handshake.


For example for this error for NetSuite customer 5xxxx:

Customer ID ABC Designs is already used by another customer,  please change to other value.


Please search customer in Handshake: "ABC Designs" and as mentioned above, you might need to change the existing customer ID in Handshake or delete based on your finding in Handshake.

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