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How to fix "Error on ticket sync. Error on NetSuite customer/contact retrieval or creation"?

Hello there!

Are you having this error with your NetSuite integration?

Error on ticket sync. Error on NetSuite customer/contact retrieval or creation. Permission Violation: this customer or lead does not belong to your group. (Error code: CUST_LEAD_NOT_GROUP_MEMBR) 

The role that the integration is using to connect to your NetSuite account does not have access to the subsidiary that the integration is attempting to create a customer under.

To solve the issue, add more subsidiaries to the role you are using in SyncApps Step 1 user credentials to match the permissions needed.

Required Level of Permissions for NetSuite Integration

Feel free to reach out to our 24/7 Support team if you're still having trouble with the error above.

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