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Zoho CRM to Constant Contact Setup with features explained

Setting up Zoho CRM for Constant Contact is super simple!

Before starting, take a look at our basic integration setup, as explained here:

Check out some key documentation for Constant Contact with Zoho integration:

Before setting up the integration, here are some important integration points:

  • We're working on implementing V2 API for Zoho CRM. Target go-live is on the latter 2nd half of 2019. V1 API will still work until December 31, 2019, so you are all set with all the cool integration features of SyncApps for your Zoho integrations.

    SyncApps supports TLS 1.2.

  • In Zoho CRM, make sure you have created some records for TESTING purposes so that the Production records will be untouched during the Free Trial.
  • Create a Test Campaign or List View. You may use the Filtering and Segmentation feature as an alternative to segment the list in Constant Contact.
  • In Constant Contact, create a Main List as you will specify this in Step 2 of the Sync Profile.
  •  Scheduling of a Sync Profile is available on both Free and Paid plans. (Step 6)

Let’s get started!

Setting up your Sync Profile

Setting up your Sync Profile (integration) is super simple! Looking for more Quick Setup Guided Tour, please search in our YouTube playlist here.

You are now setting up the integration, so we are giving you an EXTRA 2 Weeks Free on us! Enjoy 4 Full Weeks of our real-time, Enterprise plan integration.

  • Unlimited Records sync between the software you connect
  • Unlimited Opt-Out sync from your Marketing Automation solution
  • Unlimited Campaigns/Marketing List/Tags/List Views/Saved Searches sync
  • Unlimited Campaigns from your Marketing Automation solution of choice
  • Sync on Demand included for easy testing of your integration scenarios
  • Scheduling of a Sync Profile is available on both Free and Paid plans (Step 6)

Pre-Steps

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Once you’ve tapped the Sync Profiles tab, tap the “Create Sync Profile” button.

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Enter any designated name for your new Sync Profile as your identifier. Then in Sync Type, select Zoho CRM to Constant Contact.

Step 1: Zoho CRM

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Authentication Token

  • Authentication Token is really important so that SyncApps can be able to sync the records from/to Zoho CRM. To generate an authentication token, please see here to Generate Token.

    If you have difficulties in generating authentication token, please have a look at this FAQ entry.

This is a Zoho EU (www.zoho.eu) account

  • If your Zoho CRM account is an EU account, then check this. If not, then leave it unchecked.

Module Type to Sync 

  • Selecting a Module type per Sync Profile will allow you to sync which type of record SyncApps will sync. Let's say Contact, then only Contact type records will be synced. Please note that you can only sync 1 Module type per Sync Profile. If needing to sync the Leads, then you will need to create another Sync Profile for it. Supported Module Types: Contacts and Leads.
  • Need to Sync Zoho CRM Potentials? Grab our Add-On today!

Sync Mode 

There are several Sync Modes available. You may only select one per Sync Profile, but you may change it later on if desired:

Sync All Contacts or Leads

  • From the word itself, all Contacts or Leads will be synced to Constant Contact. Let's say you've selected Contacts as the Module Type, then all Contacts will be synced.

All Active Campaigns

  • All Zoho CRM Campaigns that are marked as "Active" will only be the ones that will be synced to Constant Contact. These Active Campaigns will then be created into separate email lists in Constant Contact.

All Campaigns

  • All Campaigns, whether Active or inactive, will be synced to Constant Contact. These Campaigns will then be created into separate email lists in Constant Contact.

Sync Specific Campaigns

  • Only the selected Campaigns will be synced to Constant Contact. These Campaigns will then be created into separate email lists in Constant Contact.

Sync Specific List Views

  • Specific List Views will only be the ones that will be synced to Constant Contact. These List Views will then be created into separate email lists in Constant Contact.

Zoho CRM Account Time Zone

  • To get account time zone, please log in to your Zoho CRM account using your username and password and go to Setup > Personal Settings > Account Information. You will see time zone information in the page.

On Contact or Lead creation, use "Unknown" as the last name if the last name is blank

  • If a new record lands in Zoho CRM from Constant Contact with a blank Last Name, then Zoho CRM will reject the record as the Last Name is a required field in Zoho CRM. If you still want the record to be synced without the Last Name, please enable this option.

Retrieve Contact/Account Potentials

  • If this option is checked, Potentials fields will be available on the mapping configuration. This feature may need many API calls if you have a large number of Potentials. Please note that it may cause exceeding API limit issue if you have a large number of potentials. For example, larger than 10,000.

Unsubscribe opted-out Contacts or Leads in Zoho CRM from Constant Contact

  • If this option is not checked, the opted-out Contacts or Leads are simply ignored (not synced to Constant Contact).

Sync deleted Contacts or Leads in Zoho CRM to Constant Contact 

  • If a Contact or Lead is deleted, SyncApps will remove the email address from Constant Contact.

Execute workflow trigger on new Contact or Lead creation, Execute workflow trigger on Contact or Lead update

  • In Zoho CRM integration, we set the wftrigger for Contact or Lead update (opt-out, bounce, etc) including the following:

    1. Update opted out status 
    2. Update hard bounced status 
    3. Update bounce reason

    We also set the wftrigger on Campaign Response sync to Zoho Custom Modules by default. For more details about the Zoho CRM wftrigger workflow, please see Zoho CRM Support.

Sync Campaign Responses to Zoho CRM , Display email subject in Campaign Responses details

  • This will allow you to sync your Constant Contact Campaigns' marketing metrics such as opens, clicks, and bounces back to Zoho CRM. To understand which Campaign Response Method to use, please tap the button below for reference:

    Tap here

If done in Step 1 of the Sync Profile, hit next so that the configurations will be saved.

Step 2: Constant Contact

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CONSTANT CONTACT CONFIGURATION

Connect your Constant Contact account in this step by tapping the “Connect” button. You will then be directed to the oAuth page that’ll log in to Constant Contact.

After which, enter the name of your Master List. Now, what is a Master List, and why do we need to define it in Step 2?

During the sync process, a new list with the specified name will be created in Constant Contact. Yet, you can still use the names of your existing lists in Constant Contact, if there are. Note that if you are to name the Master List the same name as an existing Constant Contact List, make sure to match the spelling 100% so as to not create a new list in Constant Contact but to marry to the existing one.

When adding new subscribers to any Constant Contact List, please note that only those in your "Master List" will be synced, or select from the following options; (Sync all active Contacts not just those in the specified Constant Contact List), to sync the specific Constant Contact subscribers to CRM.

Note: We require you to define a Master List because Constant Contact needs it in creating, updating, and removing records using its API.

For more options, tap the plus (+) icon. If you want to learn more about the features, hover over to the SyncNotes tooltips.

MORE OPTIONS

Do not sync unsubscribed emails status to Zoho CRM
  • By default, SyncApps will set opted-out status in Zoho CRM for unsubscribed emails. Please check this checkbox if you do not want unsubscribed emails status to be synced.
 Do not sync physical address data to Constant Contact 
  • If you do not need address data in Constant Contact, you can check this option.
Retrieve state name instead of state code 
  • By default, SyncApps retrieves state code. This option can be checked to retrieve state name instead.
Do not sync new Contacts from Constant Contact to Zoho CRM (One-Way sync)
  • By default, when a new record lands in your Constant Contact Master List, it will be synced to Zoho CRM. If you do not want to sync new records to be synced to Zoho CRM, select this option.
Sync all active Contacts, not just those in the specified Constant Contact Master List 
  • By default, SyncApps only retrieves Contacts from the specified "Master List". Please check this option if you want to sync all active Contacts.

    Please note that enabling this option might cause the "API limit exceeded error" in Zoho CRM on the initial sync, if you have Contacts number in Constant Contact greater than your Zoho CRM daily API limit. For each email address in Constant Contact, SyncApps need to send one or more API requests to check whether the email already exists in Zoho CRM.

Sync from specific Lists
  • Records from these selected Constant Contact Email Lists will be synced and be created in Zoho CRM if the record does not exist at the time of sync.

Campaign Response Sync Selection

All Constant Contact Campaigns

  • All Constant Contact Campaigns under your Main List will be synced to Zoho CRM if you have enabled the Sync Campaign Response option in Step 1.

Sync Specific Campaigns

  • Only the selected Constant Contact Campaigns under your specified Main List will be synced back to Zoho CRM.

Step 3: Sync Add-Ons

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Sync Add-Ons are optional. Available Add-Ons in Step 3 of the Sync Profile may depend on which Plan and integration you select.

Want to know which Sync Add-On fits your requirement? Give us a shout out today!

Step 4: Field Mapping

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Field Mapping is optional. Basic fields such as Email address, Name, Title, Address, Company Name, and Phone are already pre-mapped even if you haven’t enabled this Step. Otherwise, if you have more additional fields to map, then you’ll have to set these fields up here.

Managing your Constant Contact field is super simple! Please see the link below for more information on how to do it:

Managing Constant Contact Custom Fields

Step 5: Filtering and Segmentation

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This Step is one of our most powerful features ever used by most of our subscribers. Like for example, you have 1000’s of records in your CRM and only want to pull out the records with specific criteria, only these records will be synced to your Constant Contact Master List.

See here for more information on how it works

Step 6: Sync Scheduling

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Finally, the very last step. Just select the time when you would like to sync your data automatically.

Tap the Finish button and then Sync Now. More questions or hit any snags? You can always reach out to our 24/7 Support team.

Need some help?

Check out your options below to contact our Support team and find the answers you need to help you with your SyncApps integrations.

Help Center & Email is 24/7 to support@cazoomi.com | Live Chat & Phone is scheduled

Why We Don't Have Instant Phone Support

SyncApps limits support to online means due to a few reasons, but mostly that integration issues can range from super easy to off the charts hard to solve.  Deciding which type via phone or chat is tricky unless we get some much-needed information up front as we might have to involve multiple teams to get you the answers you need.

Not very ideal for instant phone support right. 

  • Online support and scheduled phone calls help keep SyncApps priced for small businesses, nonprofits, to even large enterprises, and keeps our Engineers busy building and maintaining the best iPaaS features for subscribers just like you.
  • Online support also helps our multiple teams, from Engineering to Tier I, II & III Support, get the details needed to solve a given integration issue. Depending on the severity of the problem, our team will get you to the right resources like our easy to read Help Desk articles, How-To videos, or schedule a call to get your integration questions answered or problems solved so that your organization does not miss a beat integrating your organization’s lifeblood, your data.
  • Instant Chat support is evaluated on a case by case basis and can be turned on by our support teams when needed for anyone needing instant answers while in the integration.

Check out our subscriber's story here on how SyncApps helped them save 100s of hours per year!

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FAQs

Check out these Help Desk articles for answers to frequently asked questions.

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