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NetSuite Campaign Response Sync Troubleshooting

If SyncApps logs display campaigns are synced but no email history records created in NetSuite, please do the following steps:

  • Open menu Setup > Integration > Web Service Process Status
  • Download recent request and response file. See the following screenshot:

save image

Send both the request and response files (the latest one) to our 24/7 team along with your Sync Profile ID or URL.

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