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How to Map your Zendesk Work Phone Field from NetSuite Phone Field

If wanting to map the Zendesk Work Phone field, then please contact our 24/7 Support Team so that they can enable the customization for you today!


Override built-in Mapping

After the Step 4 "More Options" setting has been enabled, then please set the fields up based on your preference.

Please don't forget to tap the Reset Sync Process and resync so that the change will be applied.

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