How to Map your Zendesk Work Phone Field from NetSuite Phone Field

If wanting to map Zendesk Work Phone field then please contact our 24/7 Support folks so that they can enable the customization for you today!

*Override built-in Mapping

After the customization has been enabled then please proceed to Step 4 of the Sync Profile and set it up like the image below:

Please don't forget to tap Reset Sync Process and resync so that the change will be applied.