Have you ever wonder if you could and how to retrieve Netsuite Web Services Logs for faster case resolution?
Well, you can now! And below is a guide on how you can do it.
In NetSuite, when you’re submitting an issue with Web Services execution, their support usually NetSuite asks to provide Web Services request and responses files.
SyncApps then uses SuiteTalk (SOAP Web Services) to connect to NetSuite API.
For you to retrieve NetSuite Web Services logs, please do open menu Setup > Integration > Web Services Usage Logs. The filter then can be specified to limit specific operation, time or record type. An example would be for Saved Search retrieval issue, "Search" action can be selected.
Request and response files can be downloaded by clicking view links on the right side of the screen for #2 and #3. See screenshot below for your reference:
If you have more questions feel free to email our 24/7 Support Team and we would be glad to help you out.