Hey there, thanks for stopping by to check out how to map Constant Contact custom fields in your integration.
Let's start with the basics real quick!
Basic Fields Premapped
Additional field mapping is optional. Basic Contact fields such as all below are already mapped for you;
- Email address
- Company name
The phone number is pre-mapped. If having multiple phone numbers in a CRM record then only the number under "Phone" will be synced to Constant Contact "Work Phone" field.
If the "Phone" number field is left blank even if other phone numbers are filled in then no phone number will be synced to Constant Contact "Work Phone".
To override the premapped fields just enable this option in Step 4.
For other Custom Fields just map each in Step 4 and if you do not see any in the dropdown hit the Refresh Fields icon at the end of the mapping row.
For Custom Fields let’s start off with a very common one.
Mapping back Bounce Reason and Bounce Date to CRM
Are you trying to write back the bounce fields from Constant Contact to CRM?
Constant Contact does not explicitly have a "Hard Bounce" field. They instead have a "Bounce Reason" field which is populated with both soft and hard bounces. To map this field head to Step 4 and use a Text Field Type. For Bounce Date use a Data Type field.
Note: Sync Campaign Response must be selected in Step 1 in order for these fields to be available for Field Mapping and to be synced back to CRM.
If you run into issues be sure to check the field type in CRM and if using an existing field then try changing your field on the CRM side to a Text field to capture "Bounce Reason" which is text type in Constant Contact and Bounce Date is a Date field type in CRM.
Do you need to use a Custom Unsubscribe field in CRM?
If you do, then that’s fine, just use our Add-On just for this feature in your Add-Ons tab, and once subscribed it will instantly turn this feature on to map in Step 4 today. Simple, right?
It gets even better.
Check this out.
You can also choose to do Additional field mapping or not.
We’ve made it easy for you by mapping the Basic Contact fields including Email Address, Name, Address, Company Name, and Phone.
This makes it convenient.
Here’s another interesting bit.
Do you wish to use Custom Fields in Constant Contact?
No worries, we’ve got you covered! Listen to this - 25 custom fields for you to choose from! Now that’s a whole lot to choose from, which is great.
If using this type of field in CRM please note to use the Constant Contact Text Field type to make sure the format flows correctly.
This field when mapped will flow into Constant Contact like below.
Contact Type = Buyer;Out-of-State Buyer
Birthday & Anniversary Support
Constant Contact supports the birthday and anniversary properties in the contact object. This means integration users can take advantage of autoresponder messages to send birthday and anniversary email campaigns.
Also, when using Step 4 Field Mapping, you'll need to create the fields first in Constant Contact before trying to map each of them.
Using Events in Constant Contact and need to also do Custom Field Mapping? Check out how in this article here.
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