Symptoms
You may experience one or more of the following:
Only a small number of records sync
Records previously syncing suddenly stop
Campaign Members partially sync
Sync completes successfully but data is missing
Sync works only after re-running manually
Common Causes
Most sync issues are caused by configuration changes rather than system errors.
Record Type Changes in Salesforce
If record types were:
Added
Renamed
Removed
Switched (for example, Campaign Record Types to standard Campaigns)
SyncApps may still be using cached API metadata from the previous configuration.
Changes to Step 1 or Step 2 in SyncApps
Any change to:
Features selected
Object selection back to CRM
Campaign or Campaign Member logic
requires a reset so the API reflects your current setup.
Field or Naming Convention Changes
Renaming fields, modifying picklist values, or changing Salesforce automation may cause partial or incomplete syncing.
How to Fix the Issue
Run Reset Sync Process
If anything structural changes, you must run Reset Sync Process.
What Reset Sync Process Does
Clears cached Salesforce API metadata
Re-reads your current Salesforce configuration
Aligns SyncApps with your updated setup
Does not delete any data in Salesforce or your marketing platform
How to Run Reset Sync Process
Open your integration in SyncApps
Click Reset Sync Process
Confirm the reset
Run the sync again
You can view the reset history directly below the button.
Learn more:
Reset Sync Process and LastModifiedDate
https://support.cazoomi.com/hc/en-us/articles/204088945-Reset-Sync-Process-And-LastModifiedDate
When You Should Always Reset
After record type changes
After modifying Step 1 or Step 2
After changing a feature in any Step that is releated to Segmentation from CRM
After switching Campaign or Campaign Member logic
When syncing suddenly degrades without clear errors
When You Do NOT Need to Reset
Normal daily sync runs
Regular data updates only
Contact field value changes with no configuration changes
Still stuck? Share your Setup URL with support.
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